1. Our commitment
At Quirky Quay, gaming is part of a night out, not a way to make money. We train every member of our casino team to spot signs of harm, offer support and step in when play stops being enjoyable.
2. Tips for playing safely
- Set a budget before you play and stick to it.
- Decide how long you'll play and take regular breaks.
- Only gamble with money you can afford to lose.
- Never chase losses or borrow money to play.
- Avoid gaming when you're stressed, upset or have been drinking heavily.
- Balance gaming with other activities like dining, the spa or a walk on the quay.
Need to talk now?
Speak with any member of our casino staff, day or night, or ask at the cashier desk for a private conversation with our responsible gaming officer. You can also contact a national gambling support helpline in your country, which offers free and confidential advice.
3. Warning signs
It may be time to pause if you notice any of the following:
- Spending more time or money than you planned.
- Feeling anxious, irritable or guilty about gaming.
- Hiding your gaming from friends or family.
- Gaming to escape problems or to win back losses.
- Neglecting work, study or relationships.
4. Tools we offer
Any guest can ask our casino team for the following, confidentially and free of charge:
- Time and spend limits on your Quayside Rewards account.
- Cool-off breaks from 24 hours to 6 weeks.
- Self-exclusion from the gaming floor for 6 months or longer.
- Marketing opt-out so you receive no casino promotions.
5. Age verification
Gaming is strictly for adults aged 18 and over. We check photo ID at the entrance and may ask again at any time. Anyone unable to prove their age will be refused entry, and winnings may be withheld from underage players.
6. Support for family and friends
If you are worried about someone close to you, our team can share information about support services and how to talk to them. Gambling support charities also offer advice for families affected by gambling harm.